Is the PIN Pad’s USB cable connected directly to the PC?.TIP: Before you troubleshoot, start with the following initial checks. My PIN Pad displays a ***TAMPER*** message.My Chip and Pin transactions aren’t reflected in MyOpayo.Receipts don’t print when I process a Chip and Pin transaction.I see a Chip Error message when taking a card payment.I see a Contactless Error or Failed Initialising Contactless Reader message.My PIN Pad restarts every time I take a payment.When I attempt a payment, I’m prompted to key in the card number.

The PIN Pad was unplugged and plugged back in, now it no longer works.The Guardian pop up does not display when taking a card payment.

I’m getting an error when taking a Chip and Pin payment.

I can't take Contactless payments over £30.

I can’t download the PIN Pad software or I see a message 'Failed to Initialise Download'.

You can work through this article in order, or go straight to the section most relevant to these issues:

Troubleshooting the Spektrix Box Office App.

Setting up a Verifone VX820 PIN Pad (UK and Ireland).

For information, read Ordering a PIN Pad (UK and Ireland).īefore troubleshooting, make sure you are familiar with: You will need to upgrade to the Verifone P400 before 31st December 2025 to remain PCI compliant. REMINDER: Spektrix now uses the Verifone P400 integrated PIN Pad provided by Opayo (formerly SagePay). The VX820 remains PCI (Payment Card Industry) compliant and can be used to process transactions on the Opayo Gateway until 31st December 2025. It will help you troubleshoot issues you might encounter while using Verifone VX820 PIN Pads (also known as card machines, Chip & PIN, Contactless, PDQ machines and PEDs/peds). If the CommServer software version on your terminal is prior to 5.4.4 or 4.9.This article is for Spektrix users in the UK and Ireland who use the Verifone VX820 PIN Pad. If your ComServer software version is above 5.4.4 or 4.9.3, no further action is required. To verify the version of your CommServer software, Click Here. Vx services Verifone Devices (Vx520, V圆80)Ĭustomers may experience a continual reboot of their Vx Verifone terminals primarily due to software installed by the manufacturer.Some Vx Series Verifone terminals will require an upgrade prior to June 25th, 2019.ġ) VX terminals (VX 520, VX 805, VX 820, VX 820 Duet, VX 680, VX 690 and VX 675) and e Series terminals (e315, e315m, e335, e355) with CommServer software prior to version 5.4.4 or 4.9.3 could be impacted by this issue.

Verifone vx 820 software updates